Delivery

Delivery
Our lead time is approximately 7-10 days. This is because each item is lovingly pawmade to order.

You will be notified via email once your order has been dispatched. 
 

UK Shipping

Royal Mail 1st Class Signed for / Recorded  -  £4.70

Royal Mail 2nd Class Signed for / Recorded  -  £4.10

Royal Mail aim to deliver 1st Class post within 1-3 working days. In some instances, this may take up to 5 working days.  Royal Mail aim to deliver 2nd Class within 3-5 days. In some instances, this may take up to 7 working days. 

Please allow 7 working days from your dispatch notice email for your parcel to arrive before contacting us. We cannot be held responsible for any delays caused by Royal Mail. 

Shipping for wholesale orders will be calculated on an individual basis.
 

International Shipping.
European countries

Royal Mail International Tracked and Signed (3-4 working days) £13.56.

It is estimated your parcel will arrive within 5-10 working days following its dispatch.


Outside Europe

Royal Mail International Tracked and Signed (5-7 working days) £16.68.

It is estimated your parcel will arrive within 10-15 working days following dispatch. 
 

Please allow 15 working days from your dispatch notice email for your parcel to arrive before contacting us. We cannot be held responsible for any delays caused via the carrier and/or customs.


We are not liable for local customs and sales tax. Your local customs authority may notify you once your order reaches your Country that customs and sales tax may be applied. It is your responsibility to pay these prior to receipt of your goods. Any customs delay or charges that may occur is beyond our control.

Lost / Stolen / Damaged parcels
We cannot be held responsible for lost, stolen or damaged parcels after your parcel leaves our Headquarters. It is the responsibility of the carrier to deliver your parcel. By purchasing your goods, you agree to these conditions. In the unlikely event your parcel has not arrived or has arrived damaged, you can look to make a claim with Royal Mail. Your local Post Office will advise you how to do this. You may contact us at Bertie@BertieandCo.com and we will do our utmost to assist your claim. The outcome of this claim is out of our control and we are unable to make any influence on the carriers decision.